FAQ

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FAQ

Q:

Can I monitor and control the system remotely?

A.Absolutely. Our advanced EMS (Energy Management System) offers real-time remote monitoring, system diagnostics, performance analytics, and remote dispatch capabilities via a cloud platform.

Q:

Can the ESS serve as a backup power supply?

A.Yes. SolarEast BESS's industrial energy storage systems offer UPS-like functionality, providing backup power instantly during grid outages or voltage drops, protecting sensitive equipment.

Q:

Is the system capacity scalable for future demand?

A.Yes. SolarEast BESS systems are modular and scalable, allowing easy expansion as your factory's energy demand grows.

Q:

Why choose us?

A.1.Quick reply within 2 hours. 2.Testing before shipment and providing customers with data for eachcell. 3.Nearly 20 years of experience in exporting, can assist customers to complete the import.customs clearance, transportation, and other matters. 4.Provide sales guidance to help customerssell products quickly.

Q:

What is the lead time?

A.It depends on the product and order quantity. Battery cells in stock are usually shipped in 1~2 days.5~7days for new samples. 10~20days for big order. For custom products, please contact us.

Q:

How can l get the price?

A.Please send a message from the enquiry form below the product. Or click contact us to leave amessage. Our working days: Monday to Sunday (8:00~20:00).

Q:

How can you guarantee your quality?

A.1.We choose celsfrom China's top lithium battery manufacturers, such as CALB, CATL,EVE, YINLONG, etc, They are albrand new, grade A 2.0ur QC team willtest the batteries before shipment,including voltage,internal resistance,capacity.The photos of the testing process andthe data of each battery will be sent to you. 3. Provide timely after-sales follow-up on products sold.

Q:

What is the expected lifespan and warranty?

A.Design life: 10+ years (8,000 cycles at 80% DoD). Warranty: 5 years (or 3,000 cycles) for batteries; 2 years for PCS/auxiliaries. Case-by-case variations may apply based on specific project requirements or conditions. Please contact us for more details on customized warranty options.

Q:

How does SolarEast BESS ensure cost-effectiveness?

A.CAPEX: 15-20% lower $/kWh vs. competitors (passive cell balancing, modular design). OPEX: 30% less land use (vs. containerized systems) + smart EMS for ROI optimization. Scalability: Parallel up to 16 units (AC) or 10 clusters (DC).

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