FAQ
Q:
Why choose us?
A.1.Quick reply within 2 hours. 2.Testing before shipment and providing customers with data for eachcell. 3.Nearly 20 years of experience in exporting, can assist customers to complete the import.customs clearance, transportation, and other matters. 4.Provide sales guidance to help customerssell products quickly.
Q:
What is the lead time?
A.It depends on the product and order quantity. Battery cells in stock are usually shipped in 1~2 days.5~7days for new samples. 10~20days for big order. For custom products, please contact us.
Q:
How can l get the price?
A.Please send a message from the enquiry form below the product. Or click contact us to leave amessage. Our working days: Monday to Sunday (8:00~20:00).
Q:
How can you guarantee your quality?
A.1.We choose celsfrom China's top lithium battery manufacturers, such as CALB, CATL,EVE, YINLONG, etc, They are albrand new, grade A 2.0ur QC team willtest the batteries before shipment,including voltage,internal resistance,capacity.The photos of the testing process andthe data of each battery will be sent to you. 3. Provide timely after-sales follow-up on products sold.
Q:
What is the Role and Function of the EMS Module in BESS?
A.By utilizing precise data analysis and forecasting, EMS charges or discharges the storage system at the most appropriate times, avoiding overcharging or deep discharge, extending battery life, and achieving efficient energy distribution.
Q:
What is the expected lifespan and warranty?
A.Design life: 10+ years (8,000 cycles at 80% DoD). Warranty: 5 years (or 3,000 cycles) for batteries; 2 years for PCS/auxiliaries. Case-by-case variations may apply based on specific project requirements or conditions. Please contact us for more details on customized warranty options.
Q:
Can the BESS system be customized?
A.Yes. SolarEast BESS provides OEM/ODM solutions to meet specific capacity, voltage, and integration requirements for different business needs.
Q:
How long does it take to install the system?
A.Thanks to its all-in-one cabinet design, installation is fast and straightforward, reducing onsite labor and deployment time significantly.
Q:
What safety features are included?
A.The system includes a comprehensive fire protection system with: Smoke and temperature detectors Electric aerosol fire extinguishing Real-time signal integration with a fire control host and alarm system Ensuring multi-level safety in every operating condition.
